This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping, and returns, etc.
Check out the Most Common Asked Questions below.
In order to get the wholesale price lists of our products, please visit the product pages in details and send us an email specifying the product/style codes or category, specify the quantity for each product(s) you want to purchase, your name, full address, contact numbers, and business brief.
- Kindly visit the product pages in details and send us an email specifying the product/style codes or category, the quantity of each product(s) you want to purchase, your name, full address, contact numbers, and business brief.
- We will prepare a proforma invoice based on your information. You will find the product/style price and estimated shipping charges quickly.
- As soon as a customer transferred the amount according to the proforma invoice/ Estimate, we start preparing the consignment within 1-2 days after the payment has been realized.
- The day we booked the consignment we will send you the tracking number of your shipment.
- You will find all the final billings with the product codes in the final invoice. The product code number will be attached to the product in the consignment so that you could find out the product/styles systematically.
- The consignment will reach at your place within 5-7 days depending on the courier agent and the destination.
Shipment will take place ONLY at your billing address as per the proforma invoice/Estimate. Kindly DO check the address and telephone number in the proforma invoice/Estimate.
- Please note that no shipments made from us on Sundays and public holidays as our logistics partner does not make any pick-ups on those days.
- In rare cases, delays might occur due to Customs clearance delays, flight delays or other unavoidable circumstances. However, we always try our level best to ensure delivery within the number of days to delivery as informed in our post-order communication to the customer.
- The choice of the consignment carrier is made by the sole discretion of KHWAHISH CREATION.
- We Do prefer to deal with FedEx for their the safest and fastest professional service. Visit www.tnt.comand www.fedex.com for the current charges and other details.
- The consignment will be delivered to the buyer’s specified address by the consignment carrier, after the clearance of all the customs formalities.
- TOTAL ACTUAL SHIPPING BILL WOULD BE ADDED TO THE CUSTOMER’S FINAL INVOICE.
- Please note that residential shipments to the USA will be left at the door if someone is not there to receive the package. Our courier agents DHL / FEDEX / TNT / UPS etc will not be able to provide sign confirmation of delivery made in such cases.To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
- If the products get damaged or lost during transit by the shipping company, Khwahish Creation cannot be held liable. Khwahish Creation will not be held responsible for any delay, damage in transit, or otherwise due to the courier company. Once the customer receives the product from the courier company or any other delivery methods and acknowledges it, it shall be treated as good delivery and on no grounds, it shall be returned as bad delivery.
- Customer must abide by the laws of the his-her country. Khwahish Creation does not pay for the customs duties or any other Taxes/charges. In case there are any customs duties and Taxes incurred by the shipment, the customer is bound to pay them. Please note that we are unable to provide specific advice on customs duties or tariffs.
- If a customer does not claim the shipment for whatever reason, Khwahish Creation shall not be held responsible for it.
- If shipment will be sent back to us due to non-payment of customs duty and taxes or any other reason, Customer will have to pay re-freight charges and other taxes incurred by the shipment.
- We have minimum order requirements according to product categories. For details, please send us an email specifying the product/style codes or category you want to purchase, your name, full address, contact numbers, and business brief.
- We have not any discount policy. Since we are the manufacturer and doing only wholesale business, we have only 1 price list. A wise customer knows that discount offers are only a gimic.
We have the following payment options :
- Bank Wire Transfer or Telegraphic Transfer. Kindly ask us for the bank account and SWIFT CODE details to avail this mode of payment. This is the cheapest way of money transfer.
- Western Union Money Transfer. Visit www.westernunion.com for details. Transfers the amount in minutes.
- Money Gram. Visit www.moneygram.com for details. Transfer the amount in minutes.
- Our products catalog is updated every week according to the season and demand. We produce the latest fashion clothes as per the fashion market and seasons.
- We DO NOT accept any returns/exchange. In case of any defects in goods, please notify us within 3 days of receipt of goods. Defective goods can be returned to our office at Khwahish Creation – Ahmedabad, India